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Owned and operated by APEX Horizon Simulator Labs, our team is ready to assist with orders, product selection, and technical questions.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your simulator or projector ships, you will receive a confirmation email with a tracking number. You can use that number to monitor delivery progress directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If your simulator, projector, or accessory does not meet your expectations, please review our Return Policy page for full details on how to initiate a return.
Can I exchange a product for a different model?
Yes, exchanges are available within our return window. If you need to swap a racing cockpit for a different configuration or change a projector model, contact our team and we will walk you through the process.
How do I choose between different simulator platforms?
Consider what type of simulation matters most to you, whether that is racing, flight, or golf. Each platform has different space requirements, input hardware, and software ecosystems. Our team can help you compare specifications and find the right fit for your room and goals.
What kind of space do I need for a simulator setup?
Space requirements vary by platform. A racing simulator cockpit generally needs a smaller footprint than a golf simulator with a launch monitor and impact screen. Check the product dimensions on each listing, and feel free to contact us if you need guidance on room layout.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Support
Expect a knowledgeable response within one business day, whether by email or phone.
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Your payment and personal data are protected with industry-standard encryption at every step.
Expert Guidance
We specialize in simulation hardware and can help you compare platforms, specs, and configurations with confidence.
30-Day Returns
If your purchase does not meet expectations, our return policy gives you 30 days to start the process.
